Follow the call
What happens when a customer calls you.
One late-night emergency, from the first ring to a five-star review. You don’t have to do any of it — the full walkthrough is here.
Live callMango answering
Incoming · +1 (555) 0198
01:12
Hi, my water heater burst and it's flooding the basement. Can someone come out tonight?
Absolutely, I can help right away. I have an emergency plumber near you. What's the service address?
Captured by Mango
Caller
Dana Reyes
Priority
Emergency
Job type
Burst pipe
Address
128 Cedar St.
9:47 PM·Step 1 of 4 · Answers the phoneAnswers the phone
Someone picks up on the first ring.
A pipe bursts at ten at night. Mango answers, calms the customer down, and gets to work.
- Sounds like a real person
- Answers day and night
- Never goes to voicemail
Live callMango answering
Incoming · +1 (555) 0198
01:12
Hi, my water heater burst and it's flooding the basement. Can someone come out tonight?
Absolutely, I can help right away. I have an emergency plumber near you. What's the service address?
Captured by Mango
Caller
Dana Reyes
Priority
Emergency
Job type
Burst pipe
Address
128 Cedar St.
9:47 PM·Step 2 of 4 · Books the jobBooks the job
The job is booked before they hang up.
It takes the address, works out how bad it is, checks your calendar, and takes the soonest slot.
- Asks the right questions
- Checks your real calendar
- Emergencies go first
Today's schedule
Thursday · 3 jobs
4:30 PM
AC tune-up · Miller
6:00 PM
Drain clog · Okoye
9:15 PM
Emergency: Burst pipe · Reyes
128 Cedar St.
9:48 PM·Step 3 of 4 · Sends a techSends a tech
The right tech is already on the way.
Mango picks whoever is closest and best for the job, then sends them the details and directions.
- Closest, best-suited tech
- Directions and arrival time
- They are told automatically
Dispatch
Job #1042 · En route
MR
Mike Reyner 4.9
Master Plumber · Best match for emergency
22 min
ETA
Next day·Step 4 of 4 · Checks back inChecks back in
They hear from you again the next day.
Mango asks how it went, asks for a review, and reminds them to book the next service.
- Asks for a review
- Books the next visit
- Keeps their details up to date
Follow-up · SMS
Dana Reyes · +1 (555) 0143
Hi Dana, this is Apex Plumbing. Mike wrapped up the repair. How'd everything go? Reply here anytime.
Incredible. Fast, professional, saved our basement. Thank you!
So glad to hear it! Mind sharing a quick review? It really helps.
5-star review
Posted to Google
Maintenance
Reminder in 6 mo.
Customer record updated automatically
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