Imeraai (“Imeraai,” “we,” “us,” or “our”) operates the Mango AI receptionist service available at mangoaiusa.com (the “Service”). Mango is an AI-powered receptionist platform built for home service businesses. It answers phone calls, qualifies leads, books jobs, dispatches technicians, drafts invoices, and handles follow-ups on behalf of our business customers.
This Privacy Policy explains how we collect, use, store, share, and protect personal information in connection with the Service and our website. We are committed to protecting the privacy of our business customers, their authorized users, and the individuals who interact with the Service (including callers).
Important distinction:
When we process personal information about callers or end customers on behalf of a business that uses Mango, we act as a service provider / data processor. In those cases, the business customer is the data controller, and we process the data according to their instructions and our agreement with them. If you are a caller or end customer and have questions about how your data is handled, please contact the business you called.
We strictly comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as well as other applicable privacy laws.
1. Information We Collect
We collect personal information in the following ways:
A. Information you provide directly to us
Account registration and business details (business name, contact name, email address, phone number, billing information)
Service configuration data (service area, pricing, calendar access, dispatch rules, emergency protocols)
Communications with us (support requests, onboarding information, feedback)
B. Information collected through the Service (call-related data)
Call audio recordings
Call transcripts
Caller phone numbers
Caller names and service addresses
Job details (type of service requested, urgency, problem description)
Technician assignment and dispatch information
Invoice and follow-up data generated from calls
C. Information collected automatically
Device and browser information
IP address
Log data and usage data from our website and dashboard
Cookies and similar tracking technologies
D. Information from integrations
When you connect third-party tools (calendars, ServiceTitan, Housecall Pro, Jobber, or similar platforms), we may receive data necessary to operate the Service (availability, job history, customer records, etc.).
We do not collect sensitive personal information beyond what is reasonably necessary to deliver the Service.
2. How We Use Your Information
We use the information we collect to:
Provide, operate, maintain, and improve the Mango Service
Answer calls, qualify leads, book jobs, dispatch technicians, draft invoices, and send follow-ups
Train and improve our AI models (using de-identified or aggregated data where possible)
Communicate with you about your account, service updates, and support
Process payments and manage billing
Detect, prevent, and address technical issues, fraud, or security threats
Comply with legal obligations
Enforce our Terms of Service
We do not use personal information for advertising or marketing purposes unrelated to the Mango Service.
3. How We Share Your Information
We do not sell personal information.
We do not share personal information with third parties for their marketing purposes.
We may share information only in these limited circumstances:
Service providers who help us operate the platform (cloud hosting, payment processors, analytics, customer support tools). These providers are contractually required to protect the data and use it only for the services they provide to us.
Business customers — Call recordings, transcripts, and job data belong to the business that uses Mango. We process this data on their behalf.
Legal requirements — If required by law, subpoena, court order, or to protect the rights, safety, or property of Imeraai, our users, or the public.
Business transfers — In connection with a merger, acquisition, or sale of assets (you will be notified if this occurs).
4. Data Retention
We retain personal information only as long as necessary to provide the Service and fulfill the purposes described in this policy.
Call recordings and transcripts are retained for 30 days, after which they are automatically deleted, unless a longer retention period is required by law or requested by the business customer for legitimate business purposes.
Account and billing information is retained for as long as your account is active and for a reasonable period afterward to comply with legal, tax, and accounting obligations.
You (or the business customer) may request earlier deletion subject to the limitations described in the “Your Privacy Rights” section.
5. Your Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know — Request that we disclose the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties with whom we share it.
Right to Delete — Request that we delete personal information we have collected from you, subject to certain exceptions.
Right to Correct — Request that we correct inaccurate personal information.
Right to Opt-Out of Sale or Sharing — We do not sell or share personal information for cross-context behavioral advertising.
Right to Limit Use of Sensitive Personal Information — We do not use or disclose sensitive personal information for purposes other than those permitted under CPRA.
Right to Non-Discrimination — We will not discriminate against you for exercising any of your privacy rights.
How to exercise your rights
Email us at info@imerai.com with the subject line “Privacy Request – CCPA/CPRA”.
We will verify your identity before processing the request and respond within the timeframes required by law (generally 45 days, with a possible 45-day extension when reasonably necessary).
Authorized agents may submit requests on your behalf if they provide proof of authorization.
6. Security
We implement reasonable administrative, technical, and physical security measures to protect personal information against unauthorized access, loss, misuse, or alteration. Call data is encrypted in transit and at rest. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Children’s Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will delete it promptly.
8. Cookies and Tracking Technologies
We use cookies and similar technologies on our website and dashboard to operate the Service, remember preferences, and analyze usage. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. For material changes, we will provide additional notice (for example, by email or a notice on our website). Continued use of the Service after changes become effective constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Imeraai
Email: info@imerai.com
Website: https://mangoaiusa.com