These Terms of Service (“Terms”) constitute a binding legal agreement between you and Imeraai (“Imeraai,” “we,” “us,” or “our”) regarding your access to and use of the Mango AI receptionist service and the website mangoaiusa.com (collectively, the “Service”).
Mango is an AI-powered receptionist platform designed for home service businesses. It answers incoming phone calls, qualifies leads, books jobs, dispatches technicians, drafts invoices, sends follow-ups, and provides related operational tools.
By creating an account, accessing the Service, or using Mango in any way, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.
If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, “you” and “your” refer to that entity.
1. Eligibility and Account Registration
You must be at least 18 years of age (or the age of majority in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet this requirement and that your use of the Service complies with all applicable laws.
To use the Service, you must register for an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at info@imerai.com of any unauthorized use of your account or any other security breach.
We reserve the right to suspend or terminate your account if we reasonably believe the information you provided is inaccurate or incomplete, or if you violate these Terms.
2. Description of the Service
The Service enables home service businesses to use an AI receptionist that answers calls, captures job details, books appointments, dispatches technicians, generates invoices, and handles follow-up communications. Features and functionality may be updated, modified, or discontinued from time to time as we improve the platform.
3. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:
Use the Service in any way that violates any applicable law or regulation
Attempt to reverse-engineer, decompile, disassemble, or otherwise attempt to discover the source code, AI models, or underlying technology of the Service
Interfere with or disrupt the integrity, security, or performance of the Service
Transmit any viruses, malware, or other harmful code
Impersonate any person or entity or misrepresent your affiliation with any person or entity
Use the Service to collect, store, or process personal data of individuals in violation of privacy laws
Resell, sublicense, lease, or commercially exploit the Service without our prior written consent
Use the Service in any manner that could damage, disable, overburden, or impair our servers or networks
We reserve the right to investigate and take appropriate action, including suspension or termination of your account, if we reasonably believe you have violated these Terms.
4. Subscriptions, Billing, and Cancellation
Certain features of the Service require a paid subscription. Pricing details are available on our website or during the signup process.
If a free trial is offered, it is limited in duration. At the end of the trial period, your account may convert to a paid plan unless you cancel before the trial ends.
You authorize us to charge the payment method associated with your account for all applicable fees. Fees are non-refundable except as required by applicable law or as expressly stated by us in writing.
You may cancel your subscription at any time through your account settings or by contacting us at info@imerai.com. Cancellation will take effect at the end of the current billing period.
We may change our pricing with reasonable prior notice. Your continued use of the Service after a price change becomes effective constitutes your acceptance of the new pricing.
5. Call Recordings and Data
By using the Service, you acknowledge and agree that:
Calls handled by Mango may be recorded and transcribed.
Call recordings and transcripts are retained for 30 days, unless a longer retention period is required by law or requested by you for legitimate business purposes.
You are solely responsible for obtaining any required consents from callers regarding call recording and the processing of their personal information, in accordance with applicable laws (including state call recording laws and privacy regulations such as CCPA/CPRA).
You grant Imeraai a limited license to process the data necessary to provide, maintain, and improve the Service.
6. Intellectual Property
The Service, including all software, AI models, designs, text, graphics, logos, and trademarks, is owned by Imeraai or its licensors and is protected by intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes.
You retain ownership of the content and data you submit to the Service (including call content and customer information). By submitting such content, you grant Imeraai a worldwide, royalty-free, non-exclusive license to use, process, store, and display that content as necessary to provide and improve the Service.
You may not copy, modify, distribute, sell, or create derivative works based on our intellectual property without our prior written permission.
7. Third-Party Services and Integrations
The Service may integrate with third-party platforms (such as calendars, ServiceTitan, Housecall Pro, Jobber, payment processors, and similar tools). Your use of any third-party services is subject to their own terms and privacy policies. We are not responsible for the availability, accuracy, practices, or content of any third-party services.
8. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.
We do not warrant that:
The Service will be uninterrupted, error-free, or completely secure
Every call will be answered correctly or that every job will be booked accurately
The AI will always interpret caller intent with complete accuracy
You acknowledge that AI systems have inherent limitations and that you remain responsible for reviewing and managing jobs, dispatches, and customer communications as needed for your business.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IMERAAI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
10. Indemnification
You agree to indemnify, defend, and hold harmless Imeraai and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Your use of the Service
Your violation of these Terms
Your violation of any third-party rights or applicable laws
Any content or data you submit to the Service
11. Termination
We may suspend or terminate your access to the Service at any time, with or without notice, if you breach these Terms, if required by law, or if we discontinue the Service. Upon termination, your right to use the Service will immediately cease.
Provisions that by their nature should survive termination (including ownership, disclaimers, limitations of liability, and indemnification) will survive.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in the State of California. You consent to the personal jurisdiction of such courts.
13. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page. For material changes, we will provide notice (for example, by email or a prominent notice on the website). Your continued use of the Service after the updated Terms become effective constitutes acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.
14. General Provisions
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Imeraai regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely.
15. Contact Us
If you have any questions about these Terms, please contact us:
Imeraai
Email: info@imerai.com
Website: https://mangoaiusa.com